Tellofy SupportThe TAI chat bubble icon appears on the bottom right corner of the website or webpage where it has been placed. Customers can click on the icon to start a chat session with TAI. The chatbot window has the following elements in it:
Welcome Message: The message that has been set for the chatbot instance will be shown.
Popular Topics: A list of prompts that a customer can use to start the chat will be shown. Clicking on a prompt will cause the question to be posted to the chatbot. Once a prompt has been clicked the rest of the prompts will be removed.
Contact Me button: Clicking this option will open a contact form wherein the customer can provide his name, email and phone number. The Contact Me button will appear on the header of the chat window, in case “Contact Me” is not available as a default prompt or if the contact me is available as a default prompt but the customer does not click it.
Text input option: The customer can type a question to the chatbot within the text input field and click on the Submit button. The question will be posted to the chatbot and the chatbot response will be displayed. While the chatbot is generating a response, customers cannot submit another question (via text input or speech-to-text options). Once the chatbot response has been posted these options will be enabled again.
Speech to Text option: Customers can click on the microphone icon to enable the speech to text mode. As soon as the icon is clicked, the customer can start speaking, a progress bar will be shown while recording.
The customer can click on submit to have his/her speech converted to text and posted to the chatbot. Customers have speak up to 90 seconds at the end of which the recording will be auto submitted for conversion to text. At any time prior to submitting the recording for conversion, the user can click on the cancel button. Note: while the chatbot is generating a response to a question this option will be disabled.
Predictive Prompts: Based on the questions being asked by the customer and the data available within the knowledge base, the chat bot shows some prompts for next questions at the end of a conversation. Customers can choose a prompt to continue the conversation with the chatbot.
Rich Media in responses: Based on the question asked, and if rich-media has been added to the knowledge base, the chatbot may contain YouTube videos, images, webpage links and PDF documents within its response.
Chatbot Theme: The theme of the window will be based on the UI theme set for the brand via the Settings screen in the Chatbot Administration Panel.
Chat Analytics: The chat session will automatically end in case there has been no activity within it 20 minutes or if the customer manually ends the session by clicking on the close button. When a chat session ends its history is saved to generate analytics for you to track via the Dashboard in the Chatbot Administration panel.
The "powered by Tellofy AI" message at the bottom of the chatbot window can be hidden and the logo on the top right corner can be customized in case your subscription plan allows for it. Check the plan features on the Billings & Plans screen to see if these options are available for your plan. If not, you can upgrade to a higher plan.