Tellofy SupportOn Tellofy
you can track reviews posted by survey respondents, in real-time. A review in
Tellofy is a combination of NPS rating, associated comments (i.e. the mandatory
NPS section of the survey) and multimedia (video, images) posted by
survey respondents. Do note, that responses to other custom questions that you
may have added to your survey are not included in a review, these are available
for you to view on the Manage Reviews screen.
You can view reviews/multimedia and choose to publish selected ones to your public facing brand page. To do so, login to the platform and go to Real Time-> Moderate Reviews link from the left navigation menu. You will be directed to the Moderate Review screen wherein you can view all reviews and multimedia posted by respondents. In case you have more than one location/event/entity setup for your account, you will be prompted to select one before proceeding.
Once you have selected a location/entity, you will see reviews that are available for that selected location.
Reviews are
segregated based on the multimedia (audio, video, image) attached to them. You
can click on tab to see associated multimedia and reviews. Text reviews are
those that do not have any multimedia attached with them.
Review statuses are important as they determine whether a review can be viewed publicly via your brand page or social media channels. A review could have one of the following statuses:
- Pending: By default, all new reviews have a have status of “Pending”. These reviews are not displayed anywhere.
- Approved: An approved status indicates that the review has been approved and is available for sharing on your social media channels. These reviews are not shown on the brand page, for that to happen you would need to publish the review.
- Published: A published status indicates that the review is being displayed on the brand page. For you to be able to publish a review, it must first be approved.
You can view the review and/or multimedia by
clicking on the link available under the “Review Type” column.
Click on
the “Approve” button to set the status of the review as Approved. Once
approved, the “Publish/Unpublish” button gets enabled; clicking on the button
will prompt you to choose whether you want only the multimedia to be published
or the text (i.e. NPS comments) with it too; check the relevant options and
click on “OK”.
The status
of the review will be set to Published and this review will be posted on your
brand page.
To
unpublish, click the “Publish/Unpublish” button and then choose whether you
want unpublish only the multimedia or the text too and click on OK