Tellofy SupportOn the
Tellofy platform, departments would map to key business areas or functions of
your business for which you intend to gather review and feedback. For e.g. a
restaurant may want to gather reviews for general cleanliness and hygiene. For
this, a department 'Operations' can be defined. Each question in a survey is
linked to a department. This allows for the system to be able to provide better
insights.
At the time
of your account creation, a default set of commonly used business departments
are automatically added for you. You can use these departments as-is or you can
make changes based on your use case.
Managing
Departments
Login to the platform and go to Build-> Departments menu. All departments that are available for your account will be listed on the screen.
From this screen you can:
- Add a new department
- Edit a department
- Delete a Department
Adding a
department
To add a new department, click the + sign on the Add Department box available on the screen.
A popup to add details of the new department will be displayed.
Enter a name for the new department. Do note that department names must be unique. Now, click the “SAVE” button. The department will be saved and will be added to the list.
Any
department that you add, is available to all stores/locations setup under your
account.
Searching
for a Department
On the top of the screen there is a search box. Enter the name of the department you want to search for in the Search box.
The department list will be filtered to show a list of departments which have names beginning with the letters entered. To cancel the search and clear the filter, click the x icon within the search box.
Editing
a Department
You can edit a department name, to do so, locate the department in the list and click the Edit icon available for the department.
Make changes to the department name
and click on “Save” for the changes to take effect.
Deleting
a Department
Locate the department that you wish to delete, and click on the Delete link.
Once you
confirm the action the department will be deleted. Do note that in case a
department has questions associated with it, then it cannot be deleted. If you
still want to delete the department, you have to either delete the associated
questions in the survey or associate the questions to another department.
However, once a survey is completed by a customer, then the associated
departments cannot be deleted.
You Can Also Read About:
Setting up business locations/stores/entities
Setting up survey questionnaires
Sharing publicly accessible link to surveys