Sync Product Data

You can navigate to this screen by choosing the Tellofy AI -> Data Sync -> Products menu option.

This screen will allow you to add/remove product data from the chatbot knowledge base. NOTE: Since products can be website/store view specific, their data would be synced to the chatbot instance(s) associated with the selected website/store view.

All products available in your store catalogue(s) will be displayed here. You can use the Filters option to change the website scope/store-view (i.e. this will cause the data to be synced with the Tellofy AI chatbot instance that is mapped to the selected website/store view).

If you have opted to import products at the time of setting up your account, then the Selected status for the products will be shown as Yes. This indicates that the products will be synced to Tellofy. If the Selected status is No, it indicates that the corresponding products will not be synced to Tellofy.

Adding Products to Tellofy AI: To add products, select specific or all products and then choose the Add Selected to TAI option from the Actions drop-down.   

The selected products will be added to the product sync queue to be added to Tellofy AI when the CRON is executed (this can be at a scheduled interval/time or can be executed manually for data to be instantly added to Tellofy AI). The Selected status of these products will be set to Yes. Once products have been added to Tellofy AI, customers can ask and receive answers pertaining to them, within the chatbot.  

Products need to be added to Tellofy AI only once; post being added, product data will be re-synced only when they have been modified.

Removing Products from Tellofy AI: To remove products, select all/specific products that have a Selected status of Yes. Now, choose the Remove Selected from TAI option from the Actions drop-down. These products will be added to the delete product sync queue and will be deleted from Tellofy AI end when the CRON is executed (either at the scheduled time or executed manually to delete data immediately). The Selected status of these products will be set to No. Once products have been deleted their details would not be available to customers within the chatbot.