Tellofy SupportYou can navigate to this screen by choosing the Tellofy AI -> Data Sync -> Categories menu option.
This screen will allow you
to add/remove categories from being synced to the chatbot knowledgebase in
Tellofy AI. NOTE: Since categories
are not store view specific, they would be synced to all chatbot instances
available in your Tellofy AI account.
All categories available in
your store will be listed on the screen. If you have opted to import categories
at the time of setting up your account, then the Selected status for the categories
will be shown as Yes. This indicates that the categories will be synced to
Tellofy. If the Selected status is No, it indicates that the corresponding
category will not be synced to Tellofy.
Adding Categories to Tellofy AI: To add categories, select specific
or all categories and then choose the Add
Selected to TAI option from the Actions
drop-down.
The selected categories will
be added to the category sync queue to be added to Tellofy AI when the CRON is
executed (this can be at a scheduled interval/time or can be executed manually
for data to be instantly added to Tellofy AI). The Selected status of these categories will be set to Yes. Once categories have been added to
Tellofy AI, customers can ask and receive answers pertaining to them, within
the chatbot.
Categories need to be added
to Tellofy AI only once; post being added, category data will be re-synced only
when they have been modified.
Removing Categories from Tellofy AI: To remove categories, select
all/specific categories that have a Selected
status of Yes. Now, choose the Remove Selected from TAI option from the
Actions drop-down. These categories will be added to the delete category sync
queue and will be deleted from Tellofy AI end when the CRON is executed (either
at the scheduled time or executed manually to delete data immediately). The
Selected status of these categories will be set to No. Once categories have been deleted their details would not be
available to customers within the chatbot.